What is it? Fraud technique using telephone calls to deceive victims and steal their data (vishing = voice + phishing).
How can I recognize it?
Suspicious procedure: the fraudsters ask for personal or bank data, inviting the victims to follow non-standard procedures.
Urgent: the fraudsters urge the victims to act immediately, referring to imminent deadlines, and asking them to perform banking transactions.
What should I do?
Beware of irregular phone calls asking you urgently for personal data or credentials (access codes, PIN numbers or OTP).
Do not reply to calls from service desk or customer service operators who you haven’t contacted for support asking to install assistance on your device remotely.
If you receive a suspicious phone call, put down the receiver and contact the sender (the company, entity or bank) via the official channels.
The Bank does not contact its clients to ask for their personal access codes or the full number of a credit or debit card or for a one-time code received via text message.
If you think you have been the victim of a fraud or have shared your personal data with fraudsters, contact the Bank immediately.